Mystery Shopper Programs

Self Storage Management mystery shopping phone program is a great training tool that will help you get more customers and keep more of the ones you already have. We believe in inspecting what the public hears. The old adage of 'you can only make one first impression' rings true with us.

• Your program is tailored to your needs. With your input, we determine how either our staff, or yours, need to present your location to the buying public
   
• We call posing as a prospective tenant inquiring about renting from you and evaluate how the staff is performing
   
• We record the call on CD and create a written evaluation. Many use this type program as a means of rewarding their staff through bonus or spiffs
   
• You play the call for your staff and review the call along with our evaluation
   
• Through repeated use everyone learns how to present your features and benefits to drive closing ratios sky high!

We also perform in person mystery shop visits to determine everything listed above as well as-

• Does the staff present themselves professionally?
• Is the building and outside clean, well maintained and inviting?
• Is the proper tour route used during an in person visit?
• And more.....

Self Storage Management Mystery Shops help you improve customer perception, sales effectiveness, customer service awareness and insure stringent quality control.